Between 21:30hs and 22:10hs UTC, we experienced elevated error rates in our platform. We will work to avoid this issues in the future. The service is now operating normally.
Posted Jan 16, 2025 - 23:01 GMT-03:00
Monitoring
We can confirm an improvement on the elevated errors in our Order Management Service. We are monitoring the result of our actions.
Posted Jan 16, 2025 - 19:16 GMT-03:00
Identified
We have identified the root cause of the extended delays. We are working to resolve this issue.
Posted Jan 16, 2025 - 19:12 GMT-03:00
Investigating
We are investigating elevated errors in our Order Management Service.
Posted Jan 16, 2025 - 18:44 GMT-03:00
This incident affected: JanisV2 (Api, Backoffice).