Resolved -
Between 21:35hs 01/12 and 20:35hs 01/13 UTC-3 (Argentina), We experienced random delays on a very small portion of the requests to our API. This was caused by an issue on AWS's Elastic Load Balancer service that has now been fixed and our services have recovered and are operating normally.
Jan 13, 22:16 GMT-03:00
Monitoring -
We can confirm an improvement in the elevated error rates in our platform. We are monitoring the result of our actions.
Jan 13, 20:33 GMT-03:00
Identified -
We have identified the possible cause for the delays and are working to fix it.
Jan 13, 18:30 GMT-03:00
Update -
We are working along with AWS's engineers to find the root cause for the delays.
Jan 13, 16:00 GMT-03:00
Investigating -
We are investigating extended delays to use some resources of our platform.
Jan 13, 15:00 GMT-03:00